Frequently Asked Questions
Technical Support and Diagnostic Help
Having trouble viewing our videos? This page is designed to help you diagnose and resolve the problem. Most problems will be resolved if you clear your browser cache (Google Chrome, etc.) and then restart your computer. If that doesn't work, review the results of the self-diagnosis below.
Operating System
Make sure you're using the latest version of your device's operating system. Check for updates to the latest version.
Operating System: Win & MacOs
Web Browsers
Make sure that you have the latest version of your browser installed. We recommend using Google Chrome. It has built in Flash and will give you the most stable video performance
Use: Firefox & Chrome
Settings
To watch this site you must have JavaScript enabled. To watch the site, you must have cookies enabled.
Try: JavaScript: On, Cookies: Disabled
Speedtest
This widget allows you to test your download speed. Your download speed should be at least 5Mbps to view our streams (10Mbps for HD streams). If your download speed is lower, please contact your internet service provider.
